Inclarity Hosted Telephony Service
Better for your budget
- Reduce the cost of internal calls and calls to and mobiles.
- Remove PBX housing, maintenance and upgrade costs.
- Swap burdensome capital expenditure for a simple monthly fee.
- Secure budget predictability.
- Scale your telephony spend up and down to meet your needs during busy and quiet periods.
Better for your business
- Make your business more competitive.
- Strengthen revenue efficiencies and profit margins.
- Equip your users to grow your business and delight your customers.
- Enable your users to work remotely and on the move.
Better for your customers
- Deliver a more personalised service to your clients.
- Deliver a more responsive service to your clients.
- No need to foist an inconvenient change of telephone number on your clients.
Better for you
- Free yourself to focus on activities that strengthen your company’s competitive advantage
- Deliver a more responsive service to your users.
- Improve business continuity.
- Secure peace of mind 365x24x7.
With Inclarity Hosted Telephony there is no up-front capital investment required. Simply subscribe to one of our “All Inclusive” minutes bundles or take our “Pay-As-You-Use” service where you benefit from free calls between offices or employees working at home or significantly cheaper local, national and international call charges.
Take advantage of enterprise level telephony features such as Auto Attendant, Receptionist Console, Call Centre and Call Recording. Improve the efficiency of your workforce through Presence, Click-to-Dial and Contact Database Integration. Take total control of your services using our sophisticated online management portal.
Flex your usage up and down in response to demand or any season fluctuations. Scale rapidly without committing to long contracts. Deploy satellite workers and seamlessly transition between different locations and offices. Take calls on the move, anywhere around the world.
FUTURE PROOF TECHNOLOGY
At Inclarity we work with key technology partners such as Broadsoft, Cisco, Juniper and Oracle to ensure that our platform adheres to the latest versions and industry standards. A constantly evolving roadmap allows our customers to benefit automatically from the latest features and developments. Our customers are freed from the operational and financial burden of maintaining their own equipment and software.
Use your own, or take a business grade Inclarity broadband or fibre connection for an assured telephony experience which does not touch the public Internet. Set up cloud-based call divert rules in advance – or in real time – to capture all of your incoming calls in the event that your office experiences any local network problems. The Inclarity platform offers 99.999% availability, and in fact we achieved 100% availability across the 12 months of 2015.
HOSTED VIDEO CAPABILITY
Cloud-hosted Pay-As-You-Use video conferencing capabilities mean that there is no need for expensive dedicated meeting room equipment, complex video bridges or changes to your network. Simply connect to a meeting using your desktop, tablet or smartphone and communicate with colleagues and clients wherever they are in the world with excellent sound and picture quality.
Call Centre is an advanced telephony feature that allows a business to better manage its incoming calls, and to ensure that these calls are answered by the correct Personnel.
Inclarity Call Reporting enables you to obtain a full picture of your inbound and outbound call history so you can manage your business communications.
With Inclarity Hosted Telephony there is no need for expensive on-premise call recording, this capability is embedded within our cloud and can be switched on for particular lines or particular users.
Auto-Attendant provides the ability to automate the management of inbound calls using voice prompts to identify which services are required and directing the call appropriately.
Receive an alert on your desktop to notify you that you are making or receiving a call. If the called/calling number is on your Address Book, then you will also see your contact’s name.
Automatically access your MS Outlook Contact Cards for Call Preview, and enable click-to-dial within the MS Outlook desktop application.
OTHER APPLICATION INTEGRATION
Open up lists of contacts from other 3rd party applications for Call Preview, Click-to-Dial and Screen Pop. Supported applications include common CRM packages such as ACT, Salesforce, Sage and MS Dynamics.
TELEPHONE PRESENCE DASHBOARD
Report your current telephone status to your fellow UC users, and access a dashboard showing the current telephone status of these users.
SKYPE FOR BUSINESS INTEGRATION
Push your telephone status so that it is visible to your MS Skype for Business environment. Dial fellow Skype users on their listed telephone numbers from the Inclarity platform.
BROWSER & CLIPBOARD CLICK-TO-DIAL
Enable your preferred desktop web browser so that any telephone numbers you see can be dialled with a single click. Copy any number from any screen or application to your clipboard, so that it can be dialled with a single click.
IMPROVED CUSTOMER SERVICE
Automatically access customer details and presenting these along with the telephone call to enable a more professional service.
MORE EFFECTIVE COLLABORATION
Provide a real time view to each user showing who is available and so enable them to reach the right expert first time.
IMPROVED USER EXPERIENCE
Making business telephony much easier to use and provide each user with the ability to work the way they want to work.
Handsets & softphones:
Polycom VVX handsets are next generation, high quality devices with superb HD voice capabilities. All models are POE enabled and come equipped with dual network ports. The range includes models that support Gigabit, colour LCD screens and even touch screens. All models come with a large number of line keys which can be expanded using paper or colour screen expansion modules.
Cisco SPA handsets are robust and reliable devices which are rich in features and which have a wide following. Most models are enabled with POE and dual network ports.
Aastra handsets are stylish devices that suit any business seeking a solution on a budget. The range includes an entry level model with minimal features through to more sophisticated models with colour screens that can be enhanced with expansion modules.
Polycom are the market leader in desktop HD-quality audio conference devices. All models are POE enabled, have excellent speaker and microphone range, and are suitable for any meeting room or board room.
Siphone for Desktop
Inclarity offers the Siphone application – powered by Counterpath – for making and receiving calls on your desktop. Complemented by a headset, a Siphone user has all of the same calling capabilities as an IP phone user – the associated PC or Mac desktop simply need access to a quality broadband Internet connection.
Siphone for Mobile
Inclarity offers the Siphone app for iOS and Android – powered by Counterpath – for making and receiving calls on your preferred mobile device. It is recommended primarily for use over WiFi, but it also performs well over 3G and 4G data services where the signal is strong.
Siemens Gigaset DECT
A Siemens Gigaset kit is the ideal wireless solution for the small or home office. Each base station connects to your network and supports up to 6 handsets with a 50m indoor range. A range of handsets are supplied to meet a wide variety of requirements, including durable models for industrial environments, and high quality, feature-rich devices for executive use.
99.999% service time
The Inclarity platform offers 99.999% availability, and in fact we achieved 100% availability across the 12 months of 2015. Thanks to our resilient structure and key relationships with Broadsoft and other technology partners, our clients enjoy service continuity that is second to none.
Support Calls answered in under 5 seconds
We’ve been at the forefront of unified comms and telephony for over 12 years and our engineers and support staff have intimate knowledge and experience across our platform and the partner vendors we work with. This means issues are identified and rectified quickly and efficiently.
We constantly monitor both the availability and the quality of service of our hosted platform and ensure that not only do we resolve all issues against clearly defined SLAs, but we strongly believe that there’s more to customer support than complying with Service Level Agreements. We really care about offering the right service to our customers to suit their specific needs.
System Management Tool (SMT)
A web based, real-time management interface which enables your IT administrator to easily and rapidly manage account settings and resources on-line. Dependent upon the provided system access level, you can use SMT to add new accounts and resources, edit existing account settings, allocate resources, produce reports and perform other administrative tasks. Administration can be specific to an individual user or terminal (e.g. IP phone), and general for multiple users, sites and companies.
A simple, web-based interface which allows each end user to manage his or her own telephone number and associated service features. This interface is available and works the same way, regardless of what terminal (telephone) is deployed for the user to make and receive telephone calls.