What phone system are you currently using?Do you know what your current system size is…How many lines?, extensions? phone types? external equipment? remote extensions? home workers?when did you implement that system?What connectivity are you using – ie lines & broadband?Are you aware that ISDN lines are ‘end of life’ and BT will no longer sell them from 2020?Are you currently using cloud based apps or processes such as VoIP for telephony?How many offices or remote workers do you have?Are you locked into a contract with a current provider?Is there any functionality that you need that is not provided by your system?Would you say it’s used extensively within your business?What would you say is your main activity over your phone system – inbound or outbound calls?Do you feel the running costs are acceptable?…maintenance? callouts? call costs? lease?How do you feel about the current performance of your phone system?How do you feel about the current level of service from your current provider?On a scale of 1 to 10 how happy are you with your phone system?…Have you experienced any downtime with the service?What would happen if your lines went down?Is it critical that you have continuity of service if your usual service goes down?Are you concerned that if you move out of your exchange area you cannot move your number on traditional lines?Do you think you are missing out on business because customers prefer to call local numbers?