Pain I advise many businesses like yours on their telephony options and a lot of those businesses are concerned…Costs are getting out of control, broadband too expensive for speed your getting. System is costly to maintain and callout costs are high…Takes up too much time locating staff, transferring calls or having to take messages for other staff…Waste too much time looking up numbers or mis dialling them…Can’t get anything done when out of office, missing important calls not getting important messages in time…Customers getting frustrated because calls are not being answered quickly enough or because you’re never available when they call…Receptionist or staff getting frustrated answering calls because they are busy or cannot handle them quickly enough to cope with the volume…that they aren’t aware of their call costs or how efficiently their systems are or are not…Only have one connection point to the outside world, critical that you have continuity of service if your usual service goes down… “Is that something you can relate to?…” Or “Are any of those issues something that you or your organisation can relate to?…”