iPECS Advanced Call Analytics iCall Suite gives managers complete visibility of call traffic and call costs for single or multiple sites, with the ability to charge costs to different individuals, departments or clients. Primary call statistics can be displayed on a wallboard or PC monitor.
Why analyse call activity?
- Maximise the return on your telecoms investment
- Improve customer service, helping you to retain customers
- Increase revenue by monitoring and improving your business performance
- Improve call handling techniques
- Detect telephone fraud early
- Reduce communications costs
Take control of your communications, to achieve productivity through intelligence and insight.
You can view the brochure here or download it in PDF format and for more information on iPECS Advanced Call Analytics iCall Suite visit our dedicated Ericsson-LG.online website.
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